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NATS CEO apologizes after September glitches that canceled about 2,200 flights

Kalbir Talwar
Published Nov 11, 2026
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Summary:
  • After two September disruptions, NATS chief Martin Rolfe apologized as airlines canceled about 2,200 flights, with dozens more delayed.
  • He told airline executives in London the disruptions on Sept. 8 and Sept. 21 fell short of what airlines and their passengers should expect.
  • Permanent fixes are in place for those incidents, Rolfe said, and he added NATS is looking into using AI and digital twin technology.

What happened

Two outages at the UK's air traffic control operator in September forced airlines to pull about 2,200 flights and left dozens more running late. The faults hit on Sept. 8 and Sept. 21, disrupting the service airlines count on from the country's control system.

What Rolfe told airline executives

We let you down. "I know the operational and commercial consequences that created for all of you, and I am genuinely sorry for that."

Fixes and what is next

Rolfe said NATS has put permanent fixes in place for both September issues and that he is confident those particular failures will not recur. He also said the company is assessing whether AI and digital twin technologies could be used to spot patterns, run scenario tests, and gain a clearer view of dependencies across its technical estate. Even so, he added a caution: "But nobody standing on a stage like this can credibly promise that a complex technical system will never experience another fault."

The broader track record

NATS operates as a public-private entity headquartered in Swanwick, Hampshire. System trouble has been a recurring headache in the UK, including an unspecified radar-related problem last summer that shut the country's airspace, and a separate NATS glitch three years ago that brought air traffic to a standstill and stranded planes, crews, and passengers.

Reliable systems and smarter tools can help investors manage surprises with more confidence. We're hosting our first ever investor livestream on 11/17 to show you how to use ChatGPT and Claude to invest like a pro, hosted by Briefs Finance CEO Jaspreet Singh. Save your seat.

The bottom line: stability in the control tower matters to airline operations and, by extension, to your portfolio's exposure to the sector.

Paying attention to how technology evolves gives investors a practical edge over time. On 11/17, our CEO Jaspreet Singh goes live for our first ever investor livestream on how to use ChatGPT and Claude to invest like a pro. Register to join him.

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