Even with U.S. air travel hovering near record levels, flyers are scoring airports higher. A key driver is that many hubs have rolled out new gates and terminals over the past few years. The study indicates these additions are bigger, brighter, and packed with upgraded amenities, which is resonating with travelers.
From New York's John F. Kennedy to Kansas City International to Pittsburgh International, airports are opening or constructing facilities built to handle more people. These projects often add more natural light and room to breathe, and they come with price tags in the billions. "You have to spend at least a billion to impress people," said Mike Taylor, the J.D. Power executive in charge of its travel, hospitality, and retail practice.
Among the largest airports with more than 33 million passengers a year, Minneapolis-Saint Paul International earned the top score. In the group serving 10 million to 32.9 million annual travelers, Tampa International ranked No. 1. For medium airports handling between 4.5 million and 9.9 million passengers annually, Charleston International in South Carolina led the pack.
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Passenger counts are close to records, yet satisfaction has climbed for the third straight year, with recent terminal and gate upgrades cited as a key factor.
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