American Airlines' financial performance has faced significant challenges, with the airline reporting a profit of only $111 million last year.
In contrast, competitors Delta Air Lines and United Airlines achieved profits of $5 billion and more than $3.3 billion, respectively, despite flying similar capacities in 2025, according to CNBC. This disparity has led to frustration among American's employees, as lower profits translate to smaller profit-sharing pools.
CEO Robert Isom has come under fire from pilot and flight attendant unions who are questioning his leadership.
The Allied Pilots Association expressed concerns in a letter to the airline's board, stating, "Our airline is on an underperforming path and has failed to define an identity or a strategy to correct course." The union has called for leadership changes to improve the airline's direction.
Isom acknowledged the need for significant changes, noting, "2026 can't just feel different. It has to be different." He has communicated optimism about improvements this year, unveiling a strategy focused on enhancing customer service, network management, and revenue generation.
This includes a shift towards premium offerings that can bring in higher fares, which has become a growing trend in the airline industry.
American Airlines is making efforts to catch up with its rivals by focusing on premium products.
The airline has been revamping its offerings to include larger business-class cabins and improved food and beverage options, with plans for half of its revenue to come from premium sources by the end of the decade. Isom has stated the airline aims to enhance its overall customer service and operational capabilities.
American Airlines is also facing stiff competition at Chicago O'Hare International Airport, where it generates over $5 billion in revenue.
United Airlines, its main competitor at O'Hare, has a revenue of approximately $10 billion. Both airlines are ramping up their schedules for summer, increasing the competitive pressure on American Airlines.
Despite the challenges, Isom remains hopeful about American's future. He mentioned that the airline observed strong booking trends in January and expressed confidence in turning the airline around. However, analysts note that it may take time for American Airlines to close the profit gap with its competitors.
As Isom stated, the airline's strategy must be effectively executed to ensure long-term success and sustainability.
